CANCELLATION AND RETURN CONDITIONS
1. Right of Withdrawal (Return Conditions)
The Buyer (Consumer) may return the product within 14 (fourteen) days from the date of receipt, without incurring any legal or criminal liability and without giving any reason, by exercising their right of withdrawal.
To exercise the right of withdrawal, it is mandatory to notify the Seller in writing via the website, email, or telephone within this period.
2. Products for Which the Right of Withdrawal Cannot Be Exercised (Non-Returnable)
According to the legislation, the right of withdrawal/return is not accepted for the following products (except if they are defective):
Personalized products specially prepared according to the buyer's requests or personal needs.
Products such as cosmetics, personal care products, and underwear whose protective elements such as packaging, tape, seal, and wrapping have been opened after delivery and which are not suitable for return due to health and hygiene reasons.
Goods that are likely to spoil quickly or whose expiration date may pass.
Goods or services whose price varies depending on fluctuations in financial markets and is beyond the Seller's control.
3. Return Process and Refund
Notification and Shipping: After submitting your return request, you must return the product within 14 days with its original box, packaging, standard accessories (if any), and invoice, using the shipping code provided by the Seller, with the shipping cost paid by the recipient (free of charge). [1]
Inspection and Approval: After the product reaches the Seller, its compliance with the return conditions (unused, undamaged) is checked.
Refund Period: Within 14 days following the approval of the return request, the product price will be refunded in full to the Buyer using the payment method used during the purchase (via Garanti BBVA or Iyzico infrastructure).
Installment Purchases: Due to the operating principles of banks, refunds for purchases made in installments may be reflected in your statement as installments by your bank. This situation has nothing to do with the Seller or the payment institution.
4. Cancellation Conditions (Before Order Shipment)
You can completely cancel your orders that have not yet been shipped without paying any fees.
To cancel, you can use the "My Orders" section in your member panel or contact our customer service via citirtilisesler@gmail.com or WhatsApp number 0533 440 7258 and provide your order number.
Refunds for canceled orders will be reflected in the Garanti BBVA or İyzico system on the first business day following the cancellation confirmation.
5. Damaged or Defective Products (Defective Goods)
You must check the package during delivery and if there is any damage such as tearing, crushing, or wetting, you must not accept the package and have a Cargo Damage Report prepared. In case of hidden defects or damaged products discovered after delivery, if you contact our customer service within the legal period, the product will be replaced with a new one or a refund will be provided.